星级酒店区域质量检查评分表1551571942

'酒店区域质量检查评分表一、餐饮部1、迎宾区质检项目执行标准总分实得分好（）一般（）差（）卫生质量环境卫生①门前花草维护保养得体②台阶无灰尘、杂物，③玻璃门光洁、透明④迎宾台摆放整洁沙发下无杂物茶几、大班台摆放整洁，烟灰缸干净，报纸摆放规范POP牌摆放美观、及时地面干净、整洁、无污渍，湿地放“小心地滑牌”所在区域苍蝇不得超过5只个人卫生按照酒店卫生标准执行礼节礼貌拉开门，迎客人入门当客人离大门1米时，开始齐声问好，使用“中午（晚上、早上）好”、“欢迎光临”等礼貌用语。对客服务过程中要有真诚的微笑，标准45度的鞠躬，规范的站姿下雨天雨伞服务要关心、照顾残疾客人、高龄客人仪容仪表按照酒店仪容仪表执行标准执行工程设备流程规范签到参与点名清洁工作区域抄报预定情况接待预定做好餐前一切准备工作餐中接待工作值班迎宾接待预定餐中接待工作做好收市工作，做好工作记录。节能降耗工作效率应变处理分工协作onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 2、九龙轩锦绣园百花苑质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范上香巾服务冬暖夏凉，方便客人擦脸、擦手。铺席巾可以垫在骨碟下面也要以铺于客人腿上。（以前者为主）抽筷套要求回收，尽量节约上开胃品6人以下2碟，6人以上3碟，12人及以上提供4碟。点菜（酒水）服务面带微笑站立手拿菜谱的右后方，不扶椅，不在桌上写菜。斟酒水服务客人点海鲜较丰富或要求则需为每位客人斟上酱油、醋或豉油，需为客人斟上第一杯斟酒水服务酒水，最好不需将酒瓶放在桌面上上菜要求由服务员上菜，每道菜必须报菜名分菜豪包或规格高的酒席每道菜都需分派将需分的菜上桌转一周后撤下进行分派分汤要求逢汤必分，用旁桌分汤与桌上分汤两种，并将余下汤放于台面上换烟缸、骨碟1超过3根烟头，有杂物、骨刺时2有一半骨刺时回答客人问询做好与客人的沟通，礼貌大方地回答客人的问讯清洁台面随时保持客人台面的清洁，有纸巾或其他杂物用服务夹迅速夹起撤餐具撤下客人台面的菜盘及餐位的餐具，留下酒水及茶水上饭后茶、水果送上饭后茶，奉上水果叉（或牙签）提供卡拉OK服务尽量满足客人的需求，且应大方给邓予掌声为客人买单服务检查帐单，收银夹拿给客人，金额较小用手指给客人看，反之则可读出金额节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 3、吧台质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范签到清点货物，检查帐务是否相等。按计划领货，做好各种餐前准备工作。按单按操作标准出品、酒水、饮料站岗按单按操作标准出品、酒水、饮料做好收市工作做好酒水帐表及明日申领计划节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 4、洗碗间质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范签到上班，员工点名，检查个人仪容，听取主管，领班的工作安排及注意事项按分配参加公共区域卫生的清洁工作做好洗涤准备工作及辖区内的区域卫生，等待餐具；协助翻台严格按洗碟间的操作规程进行清洗、检查破损餐具，运送各区域清洁消毒后的餐具，完成午市所有的清洗工作，打扫场地卫生将垃圾桶清洗干净。晚市点名，安排打扫公共区域卫生清洁清洗各类餐具，检查破损，运送干净餐具完成晚市所有清洗工作，清洗场地卫生，收拾、保养、按序摆放清洁工具，签到下班。节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 二、客房部1、前厅质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范电话预订接电话，铃响三声以内必须接听。问候语：早上好，下午好，晚上好。报部门：前台。确认客人预订日期，查看电脑及客房预订日期制板。询问客人姓名，英文拼写，姓在前名在后（限外宾），并重复一遍介绍房间种类和房价，从高房价到低房价；询问客人公司名称；查询电脑，确认是否属于合同单位便于确定优惠价询问客人付款方式，在预定单上注明；公司或者旅行社承担费用者，要求在客人抵达前电传书面信函做付款担保。询问抵达航班及时间；向客人说明，无明确抵达时间和航班，酒店只能保留房间到入住当天下午四时。如果客人预订的抵达时间超过下午四时，要求客人千知信用卡号码做担保预订。询问客人特殊要求；对有特殊要求者详细记录并复述预订代理人姓名，单位，电话号码；对上述情况进行复述。复述预订内容：时期，航班，房间种类，房价，客人姓名，特殊要求，付款方式，代理人情况。完成预订，向客人致谢。电传传真订房处理程序接到客人订房电传，传真后，仔细阅读电函内容。查看“订房流量表”决定是否在接受预订。决定接受预订后，填写“订房委托书”。如一份电传或传真同时为几个人订房，而且分别在不同日期抵店，应按不同的抵店日期分别填写《订房委托书》。如订房的电传或传真资料不完整或字迹不清楚时，应立即给对方回电，在征询准确的订房信息后，再填写《订房委托书》在未得到对方最方最后准确信息的电传，传真之前，应将来电与复电合订在一起，放入指定地方存档。对于重要的或是难处理的电传或传真订房，应立即上报处理。接到给经理或其他部门经理的订房电传，传真后，应先交有关经理过目，得到批示后再确认预订。所有的电传，传真订房必须在24小时之内予以回复。如遇标有起直追“紧急”或“特急”的电传，传真，回复时亦应当采用加急电函，以不重视。回复传真订房时，要使用统一的格式，字迹要清晰。将电传，传真的来电与回电连同《订房委托书》会订在一起，按日期，姓氏字母顺序存档。散客入住程序当行李员（或客人自己）将客人引至总服务台时，接待员应面带笑容向前来登记住宿的客人致意问候，对客人的光临表示欢迎。有礼貌地询问客人有无预订。请客人填写住宿登记单（中外宾客按不同表格填写）。并请客人出示有效证件。向客人确认所需房间种类、房价、离店日期和付款方式。根据客人的要求排房。提示客人如有贵重物品，可以寄存在前台保险箱里。仔细查看住房单上有无填写错误的地方，如无误的话请客人签字。将客人的房卡及房间钥匙交给行李员，并重述房号。电话通知客房服务中心，告知XX房住客。将登记单输入电脑并开通IDD电话线路。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 团队入住的程序按照团体要求担前分好房间。将“来宾情况通知单”提前分送到客房（或楼层），餐饮部，前台收银组等有关部门，使他们分别做好宾客的准备工作。根据客人分房情况，在团队到达前，准备好房间钥匙填写的房卡，分别装入钥匙袋内，在“钥匙袋”上填写好团体名称与房号。团队到达时，接待员电话通知客房部或有关楼层。如客人持有团队签证，由领队统一办理住宿登记并签名，如无团队签证，请客人填写住宿登记表。接待与领队同时确认房间数、人数。如房间分配有变动，应马上在分房表上作出修改。接待员应告诉客人用餐地点，并询问次日叫醒时间和早餐时间。请陪同或领队提示客人可将贵重物品寄存在前厅保险箱内。手续办完后，可通知行李员迅速引导客人入房。接待员将最新的分房表，团队签证复印件送前厅收银组，行李部、房务部等相关部门。在“客人到达单”上的注明该团已抵达。将团队客人名单、房号输入电脑中，开通房内IDD电话线路。将新入住的团队住宿登记单和《订房委托书》放入指定地方。VIP的入住登记程序总台主管或接待员组领班根据“贵宾情况日报表“负责安排VIP客人的房间。开出“来宾通知单”盖上VIP图章（将房号、入住及离店日期、用房、用餐要求填写清楚）送交房务部、餐饮部等到有关部门。VIP客人抵达酒店前用规定格式填写好房卡和房间钥匙一起装“钥匙装”。房务部经理（或主管）在客人抵达前负责检查房间，确保房间处于正常状态，礼品摆放位置准确无误。客人抵达后由前厅主管陪同客人办理登记手续，并送至房间。VIP客人到店后立即做电脑Checkin，标明VIP保证房内IDD电话线路开通。对VIP客人委托前厅接待组代办的事项，无论口头或书面，均应做好记录并签名。节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 2、行李员质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范入店散客的行李服务的程序与标准当客人抵店时，行李员应主动问候，以示欢迎。帮助客人从车上卸下行李。请客人确认行李件数，以免遗漏。同时记下客人所乘坐的车辆号码（若有差错，即可根据记下的车号迅速查清行李的下落）。引导客人到服务台办理入店登记手续。行李员把行李放置在离前台2~3米的地方，以正确的姿势站立于行李旁，替客人看管行李并等候客人登记完毕。客人办完手续后，行李员从总台接待员手中接过钥匙，住宿登记单按房号将行李送入客房。送行李途中，行李员主动向客人介绍酒店设施，服务项目。开房门前向客人介绍钥匙的使用要求。为客人打开房门后，浏览一下客房是否符合要求，然后请客人先进入客房。行李员进房后迅速把行李放在行李架上或按客人吩咐摆放，然后把钥匙归还客人。简单介绍一下客房设施，并询问客人是否有其他要求，最后祝客人在酒店过得愉快。出来时向客人微微鞠躬，倒退2~3步，然后转身离开房间，轻轻关上房门，立即回行李房。回行李房后，将运送行李件数、时间、房号登记在散客行李记录本上。离店的散客行李服务程序底层行李员看到离店客人随其行李下楼或出电梯时，应主动上前帮助搬运。当客人离店打电话要求帮助搬行李时，行李员应问清客人的房号、行李的数量和搬运行李的时间。根据客人要求提前3~5分钟上楼去取行李。进房时先按门铃（或轻敲三下）报“Bellservice”或用中文说“行李服务”，待客人开门后，向客人问候。征得客人同意后，才进房搬运行李。与客人一起确认行李件数，然后同客人一起下楼到前台收银处。客人结帐时，把行李放在离客人后2~3米处，替其看行李。确认客人已办完结帐离店手续后，随客人将行李送致大门外，协助搬上车，向客人道别。如客人不马上离店，可将行李送至行李房暂存（手续按行顾寄存扩领取程序办理）。待客人离店时，再进行行李运送服务。填写散客离店行李搬运记录。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 入店团体行李服务程序与标准团队行李到店时，由领班与送行李的来人清点行李件数，检查行李的破损情况，然后把团队行李进出店登记单填写齐全，写明交接情况，最后请来人签字。如有破损，必须请来人签字证实，并通知团队陪同及领队。行李运进行李房后，碼放整齐，拴上等李牌，等待分房表，如等待时间长，需用行李网把行李罩住。当接到分房表后，要准确地查出住客的房间号码，写在行李牌上，以便分送到客人的房间。分完房后，要迅速地把客人的行李送到房间去，并保证不出现差错。如发现行李出现差错或件数不够，要立即报告当班领班和主管，帮助客人查清。每个行李员要把自己所送的房间和每个房间的行李件数记录下来。如有姓名卡丢失的行李，应由领班帮助确认。进楼层后，应将行李放在门一侧，轻轻敲门三下，报出“行李员”。客人开门后，主动向客人问好，把很行李放入房间内，等客人确认后才可离开。对于破损和无人认领的行李，要事领队或陪同及时取得联系以便及时解决。送完行李后应将送入每间房间的行李件数准确登记在“团队行李进出店登记单”上，并核对总数是否同刚入店时一致。按照团队行李进出店单上的时间存档。离店团体行李服务程序与标准依照团号、团名及房间号码到楼层收取行李。与客人确认行李件数。如客人不在房间，以未将行李放在房间外时，及时报告领班解决。集中行李。将所有行李运支行李部，与陪同一起检查无误后，在行李进出店登记单，签字，用行李网将所有行李罩上，将表别在行李网上。装车。运送行李的车到达后，协助押运员将行李装车，并由押运员清点行李件数，在行李进出店登记单上签字，写上车号。最后由领班将填写齐全的行李进出店登记单存档。客人换房时行李服务程序接到前厅换通知，一定要问清客人房间号码，并确认客人是否在房间。到客人房间时，要先敲门，经过客人允许方可进入。请客人清点要搬运的行李及其它物品，带客人进入新房间后，帮助客人把行李重新放好，然后收回客人的原房间钥匙和住房卡，将新的房间钥匙和住房卡交给客人，向客人道别，离开房间。将客人的原房间钥匙和住宿卡交给前厅服务员，报之换房完毕。行李寄存及领取程序客人要求寄存行李时，首先询问是否有贵重物品和易碎物品。如有现金、护照、金银首饰和珠宝玉器等，应礼貌地请客人存放在酒店保险箱内。检查行李。客人寄存行李的同时，行李员要认真检查每件行李是否上锁，并告诉客人行李内不能放入贵重物品或易燃、易爆、化学腐蚀剂、剧毒品、枪支弹药等。如客人执意要寄存未加锁的行李时，要把寄存行李的规章给客人看，发现有未加锁的行李或购物袋无法上锁时，要马上通知领班，向客人说明后，把行李放在安全的地方。提示客人行李上锁请客人填写“行李寄存牌“。行李员在“行李寄存牌“系在行李下联签上自己的名字，然后撕下下联交给客人保管，并提醒客人上联为取行李时的凭证。将上联“行李寄存卡”系在行李上。寄存超过一天的，须存放到行李房内房内并将客人的几件行李用绳子串在一起，以免混淆。经办人在行李寄存记录本上签名，注明行李存放的位置、件数及收取日期等情况。当客人取行李时须收回“行李寄存卡”的下联。与“行李寄存卡”上联核对。如客人提出寄存行李由他人代领时，请客人把代领人姓名、单位或住址写清楚。请客人通知代领人带“行李寄存卡”的下联和证件来提取行李。代领人来取行李时，请其出示有效证件，报出原寄存人的姓名、件数。收下“行李寄存卡”的下联与上联编号核对，然后再查看行李记录本。核对准确无误，将行李交给代领人。请代领人写收条并签名。将收条和“行李寄存卡”的下联订在一起存档，最后在记录本上作好记录。如客人遗失了“行李寄存卡”。请客人出示护照或身份证，核查签名，请客人报出寄存行李的件数、原房号和其行李形状特征等。确定是该客人的行李后，须请客人写出张领取寄存行李的证明并签名（或复印其证件），表示客人已领走所寄存垢行李。将客人所写证明、证件复印件与“行李寄存卡”上联装订在一起存档。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 3、商务中心质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范发送电传，传真程序当客人要求发送传真时，应礼貌地请客人填写“商务中心综合服务单”。如是电传，将全文从头至尾仔细阅读一遍，有难以辩别的字母，当即请客人确认，核对国家代码及电传应答代码。输入报文内容，报文力求格式化。随后打印出输入的报文与原稿核对。如客人要求，可请客人核对草稿。确认无误后正式发报。发报结束从机器上取下发报稿，在K《商务中心综合服务单》上注明发报占用时间并签上操作员的名字。如是传真，根据发往的国家或地区，核对或查出国家或地区代号。根据所花的时间及发往的国家或地区，按价目表结算开具帐单或付款收据。发送及结算结束，按要求将情况在《发报记录本》上。收取电传，传真程序当商务中心收到给住店客人的电传、传真时，及时从机器上取下稿件，核对收报人姓名、房号。将进报按要求登记在“进报记录本上”，注明日期、姓名、房号、页数及进报时间等。打电话通知客人请其下楼来领取电函，如客人不在房内，发一份电传、传真通知单上楼（或房间）。如遇无房号进报时，在进报的右上角注明“待查”两字，及时查看电脑或与总台联系。查出房号按2、3条处理。如查无此人，则填写“无收件人”小条，用回形针别在进报前面，放入指定夹内，第二天再与总台联系。3天后仍无法查找，归档。当客人前来询问是否有进报时，先查阅“进报记录本”如有按有关程序办理后将进报交给客人；如无进报则记下客人姓名、房号。一有进报立即通知客人。发收到非住店客人进报，尽量碍找或按线索及时通知收报人，并办理登记手续，取报时按规定收费。如电传、传真是发经将要抵店的客人的电传、传真的，应及时发一书面通知单给总台，待客人抵店办理手续时，由总台将通知单交给客人，请客人到商务中心领取。如遇已婚结帐离店客人的电传达室，、传真，可通知预订或总台与接待单位联系。如无法联系或联系不上，三天后存档。打字及电脑文字处理服务程序接到客人要求打字的文稿先浏览一遍，识别每一个字母、符号及数字。了解客人的具体要求、格式及是否要保留文件，同时向客人介绍价格及所要完成的时间。打字完成后，先打印出一份样稿请客人校对。操作人在商务中心综合服务单上签名并注明完成时间。将原手写稿及打字后的正式文稿放入指定的袋子通知客人来取，如经看无误就请客人签字。如自己这班打不完需移交给下一班操作时，要交待清楚打字中断的位置、格式、文件名及预约的校对时间等。请客人点清页数，按价目表在总台结算。复印的服务程序了解复印的要求，用什么规格的纸？照原来大小复还是放大或缩小，是单面复还是双面复以及每份复印数等。按要求复印，保持清晰、整洁。复印结束把页数、规格及复印时间填在综合服务单上并签名。通知客人来取，验收后请客人签名。开出帐单请客人到总台结帐。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 办理票务的服务程序客人订票需先查看电脑或打电话咨询如有票请客人出示护照或身份证并问清房号及姓名。请客人预付定金，经办人在订票单上签名。如是代定票务一般由专人每天定时定点取票，取回后通知客人。客人取票时，收回定票单凭证，核对无误后将客人所定票交给客人并请之确认，对客人所付的预付金多退少补当面点清。请客人在订票服务记录本上签名。节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 4、楼层质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范客房清扫服务程序清洁工作车，并按固定的位置备齐布件，客用物品，清洁用品和服务工作单。将工作车推到要打扫的房间门口，挡住房门的一半紧靠墙面或把车停在走廊中央。优先打扫贵宾房或预先指定房间（含挂“请速打扫”牌子的房间）、空房、走客房、住客房。轻轻地按门铃或敲门3下，并报自己身份，后用钥匙开门。房门开启三分之一时再报自己的身份，然后将房门敞开进房清洁。铺床的步骤及要求将床拉出约30—50厘米，便于操作。将床上用过去的布单一层一层揭下，注意是否有小物品在内。将毛毯、床罩、搞撤下的床单稍微折叠一下分别放在适当的位置，切可将床单团成一团扔在地毯上。将床垫和床架对齐，并整平，绷紧铺在床垫上的垫褥。铺第一条床单，注意抖单干脆，两臂用力均匀，床单正面向上中线居中。依次在床侧包4个90度直角。铺第二条注意反面向上，中线居中，单头齐床头。铺毛毯，注意花纺图案居正，床两侧下垂均匀，毛毯商标应在床尾，毛毯距床头约25—30厘米。装枕蕊，先将枕套用双手撑开将其抖动一下然后左手掀开枕套开口，右手抓紧枕头送入枕套，最后整理成形，放于床头正中，压毛毯5-6厘米，离床头约5-10厘米，注意枕套开口就朝向床头柜相反的方向。铺床罩打开平铺于床上，先定住床尾，然后将床罩拉向床头，盖枕头的部分应多出枕头5-10厘米，将多余部分压入两个枕头下，将床头两侧床罩整齐。将床推向原位，将床罩床尾部的下摆整齐掖紧。夜床服务程序1、做夜床（1）进房（同进房程序，如客人在房内，问清客人是否要做夜床后再进房）；（2）先将床罩掀起，整齐折叠成长方形，置于壁橱内顶部隔板上方；（3）将靠近床头一侧的毛毯连同第二条床单约50%同时向外端掀起，翻成45度，外沿边折入席梦思内，使客人就寝时方便；（4）两张单人床，睡1人时，开临近浴室的床。2、整理房间：（1）清洗更换用过的烟缸；（2）倒清垃圾桶内的垃圾；（3）将遮光窗帘拉拢；（4）一开床头灯（微光）睡1人时一盏灯，睡2人时开两盏灯；（5）清洁桌面。3、整理浴室：（1）清洗更换有过的烟缸；（2）更换用过浴巾、面巾、方巾、地巾；（3）检查卫生纸是否要补充；（4）将地巾平放于浴缸正前方；（5）面盆及浴缸有用进之污垢应重新清洗，并擦干；（6）向客人道别，并开门离房，填写出房时间。房务中心的服务程序接听电话首先应向客人问候，然后报出部门。从接到客人要求帮助的电话到服务员进房服务时限不得超过3分钟。每日三次做好房态与前台核对工作，根据楼层领班或服务员报告后及时更换房态并通知总台以便销售。接到服务员设施损坏通知，及时填写设施维修单送工程部。节能降耗工作效率onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 5、洗衣房质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范客衣的收衣程序客人交洗的衣物应有客人填写的洗衣单。交洗的客衣应进行检查是否有破损和遗留在袋内的物品，并与洗衣单上填写的客人姓名，房号，交洗衣物件数及日期，时间进行核对是否相符。将四联洗衣单一份存底，一份放入洗衣袋内，一份交客人，一分财务备用。将所有衣物放洗衣房清洗（快洗或特殊洗涤要求的衣物需在洗衣单上标明）。客衣的送衣程序冼烫干净平整的客衣送回时应抽出洗衣单第一联的回单与留存备查的第二联存根仔细核对，并点清衣物件数。检点清楚后交由房务中心服务员将客衣送进客人房间，并在存根联上注明送衣时间并签名。交洗的客衣如有损缺或客人投诉，应及时查明情况，并向管理员报告，妥善处理。将交给财务备份的一联交前台收银确认签字。节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 2、PA质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范大堂地面清洁每天晚上应对大堂地面进行彻底清扫或抛光并按计划定期打蜡。打蜡时应注意分区进行，操作时，打蜡区域应有标示牌，以防客滑倒。白天用油拖把进行循环迂回拖擦，维护了面清洁，保持光亮。拖擦地面时应按一定的路线进行，不得遗漏。每到一个向的尽头时，应将附着拖把上的灰尘抖干净再继续拖擦。操作过程中应根据实际情况，适当避开客人或客人聚集区，待客人散开后，再进行补拖。遇到客人要主动问好。客人进出频繁的门口，梯口等容易脏污的地面要重点拖，并适时地增加拖擦次数，确保整个地面的清洁。遇有雨天气，要在大堂入口处放置脚踏垫，并树立防滑千示牌并注意地增加拖擦次数，以防客人滑倒和影响酒店形象，注意视情况更换脚踏垫。如拖擦过程中遇有纸屑杂物，将其堆在角落集中，然后用清扫工具将其收集起来妥当处理。大堂家具清洁夜间对大堂内所有家具、台面、烟具、灯具、标牌等进行清洁打扫，使之无尘无污渍，光亮并对公用电话进行消毒、擦净，使之无异味。白天对家具等进行循环擦抹，确保干净无灰尘。及时倾倒并擦净立式烟筒，炽自由式内的烟蒂不得超过3个，如更换客用茶几上的烟缸时，应先将干净烟缸盖在脏的上面一起撤下，然后换上干净烟缸。随时注意茶几、地面上的纸屑杂物，一经发现应及时清理。公共卫生间的清扫程序按顺序擦净面盆、水龙头、台面、镜面，并擦亮金属镀件。用清洁剂清洁恭用桶及便池。擦座厕内的门、窗、隔档瓷砖墙面。拖净地面，保持无水渍、无脏印。喷洒适量空气清新剂，保持室内空气清新，无异味。洗手台上摆放鲜花。按要求配备好卷筒纸、卫生袋、香皂、擦手纸、衣刷等用品。检查皂液器，自动烘手器等设备的完好状况。节能降耗工作效率应变处理分工协作onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 三、财务部1、总台收银质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范散客结帐操作程序1、客人入店时工作程序A、接前厅部转来入住客人两联登记单后：(A)打开电脑核对新住客的姓名、证件(护照或身份证)号码、房号、抵离日期、房价、付款方式等同登记单是否相符，核查接待员签字。(B)确认无误后，结帐员签收，一联退前厅接待，另一联按房号放客人帐袋中。B、办理住客付款手续：(A)收取预定金。按住客房价乘以天数的总额再加收50%款。开预定金收按交客人，收取客人现金。(B)收取信用卡。核查客人身份证，用客人信用卡在信用卡机上拉出信用卡单，请客人在空卡单上签字。客人走后，当天向信用卡公司要授权号，按预收定金的款额申请付款金额。获准授权号后，在卡单上写明，将卡单放入客人帐袋中。(C)对VIP客人及有可靠担保方的客人，离店时一并收款结帐。(D)支票结算。对本地熟悉的、付款信誉高的政府部门、银行系统可收取支票。除此之外不予收取。(E)对旅行社散客，除房费按团队结算方式转帐外，另收取房费总额的50%款，用作支付该客人在店消费的长电、洗衣及其他款项。2、客人住店期间工作程序A、结帐员接到各经营点收款员送来需挂帐的客人签单后：(A)按其房号打开电脑核对客人的姓名、付款方式及在店消费情况。(B)如果客人消费已超过或临近其预定金额时，应立即同该客人联系前来办理补付款手续。（C)经核查无误后，将该客人的签单费用输入电脑中，同时在帐单上盖“附件章”后放入客人帐袋内。B、接前厅部转来客人换房或延住的通知单时：(A)打开电脑核对客人原住房号、日期及房价等。查看电脑中是否更改准确。(B)如有疑问或不清楚之处，必须及时同前厅经办人联系，处理解决有关事宜。(C)发现付款不足等问题，立即联系客人前来办理有关付款手续。3、客人离店结帐工作程序A、结帐员向客人问好，收取客人钥匙牌交当时接待员。B、按客人房号从帐袋中取出“预收房金收据”第三联，与客人出示的第一联相核对。C、打电话到房务中心，核查有无该客人的洗衣帐单及客房小酒帐单等。如有，先报金额后送帐单来。D、电话询问总机，核查有无该客人的电话帐单，如有，先报金额送帐单来。E、检查电话接听记录，核查有无该客人当天在餐厅、酒吧及其他场所的消费签单。F、通过电脑进行核算并打印出总消费帐单，开出总消费帐单并连同明细单据一起交客人若客人需开发票，总消费单上加盖“附件章”。G、耐心解答客人消费帐单的有关疑问，并及时同有关部门联系处理解决有关问题。若发生客人拒付某项费用，可请大堂经理出面一起协调解决。H、收款时，要查核客人“预收房金收据”的金额同实际消费金额数，多退少补。退付差额时，请客人在“支款通知单”上签字。I、礼貌地与客人道别。4、当班工作结束前结帐员的工作、A、整理有关帐单凭据，同收到的现金款项进行核对。B、编制本班总结帐。核对本班结帐人员的收款钱数及开出的帐单。做到钱帐相符。填制“交款单”一式两联。C、编制本班营业日报。D、将营业日报、班结帐及帐单凭据各一式两份。一份交财务，另一份随同钱款、交款单一并送总收款或包封好投入银箱中。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 旅行社团队结帐收款操作程序1、团队抵店前准备工作A、团队结帐员接到销售部送来预定到达团队资料时，核查主帐号、团名、国籍、旅行社联、系人及电话、团队人数与用房数、陪同房数、房价、餐费标准、抵离日期等。如不齐全，及时联系销售部填齐。B、开设到店团队新帐卡，按各团队抵店日期顺序将有关资料插入帐袋内。C、如遇团队预订有变更时要及时调整。对临时取消的团队，按规定向旅行社收取“取消费”。此时需销售部写明收取方法及应收金额并签字。2、团队入店及住店期间结算工作A、收到到店团队登记单，待前厅部做完该团的电脑登记后，结帐员通过电脑打印出已到店团队的资料。抽出预订团的资料进行核对。对有变化的进行调整后开出团队清算单，连同该团登记单及有关资料插入帐袋中。B、根据销售部、宴会预定提供的团队人数、就餐标准及就餐餐厅，结帐员开出通知单，用餐前送至各餐厅收款点。通知单上要注明该团队的团名、主帐号、人数、标准、用餐地点等，以备核对。C、及时联系到店团队的领队或陪同，一起核准该团的确切人数、住房数、房价、餐费标准及离店时间等。同时发放团队人员餐券。D、每天及时准确地将团队个人自付的消费款(长电、洗衣、客房酒吧、餐厅酒吧额外消费)打入其个人电脑中的帐号。3、团队离店结帐工作A、夜班结帐员早晨下班前用电脑打出当天将离店团队的自费付款的明细金额表，整理好有关结帐资料。B、结帐员在团队离前1小时须和领队或陪同联系上，请他(她)督促团队人员付清个人自费款。C、团队个人结帐程序同散客结帐程序相同。D、离店团队个人自付款全部结清后，结帐员开出“团队行李发放表”交前厅行李房，通知可放行该团队行李。E、将离店团队的有关资料整理好送交夜审。使用电脑的可通过电脑将应收帐转入销售部电脑中。长包房结帐收款操作程序。)结帐员接到长包房客人入住登记单，认真核对公司名称、个人身份、房号、人数、房价、付款方式、住店期限等等。了解掌握长包房合同(合同存销售部)有关内容。按所定合同规定收取保证金，开出“预收定金单”三联。一联交客人，一联随同保证金款送总收款员。开设客人帐卡，连同有关资料按房号放入帐袋中。每天将长包房所发生的消费(除房费外)帐单经审核后插入客人的帐袋中。月末，电脑打出长包房当月发生费用的总帐单一式三份，一份交客人，一份送信用组，一份送财务部留存。取出客人帐袋中当月发生的所有单据同总帐单进行核对，如有差错疑问，及时进行处理解决。核对无误后，将总帐单连同所有的帐单凭证按房号送长包房客人，请客人当面核点帐单份数，并在回执上签字。了解掌握长包付款限期，协助信用进行催款。每月中旬，编制住店长包房实际付款情况报告，报信用组及销售部。收到长包房付款后，及时在电脑中进行销帐。如需调帐或冲帐，必须经财务部经理审核确认后方可进行。长包房住店期满结束，如不续住须结清所有费用，电脑中进行销帐后，要将有关资料送信用组，信用组通知财务出纳办理退付保证金事宜。续房操作流程由夜班收银员在次日早晨7：00统计当天费用不够的客员帐单，并将房号依次写在续房单上交给接待员。中班收银员在18：00统计当晚欠费的房间号，并将房号通知房务中心。对房务中心反馈的信息作记载（由收银员打电话到欠费房间催房）。夜班收银员接班后将中班未续的房间继续催房，在24：00还未续房的客人交当晚值班经理。节能降耗工作onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 2、餐厅收银质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范餐厅洒吧结帐收款操作程序上岗后了解掌握本班预定就餐宴请等情况，备足零钱做好准备。收到服务员送来的四联点菜单，第一联盖收银章送厨房，第二联收银员留用，第三联传菜部传菜用，第四联服务员留存。客人消费结帐时，按客人桌号取出点菜单，核对消费品种数量并打出帐单，请服务员前去收款。按客人不同付款方式进行结帐收款。A、现金。点清并唱票，注意识别大面额的假钞，找清零钱。B、信用卡。按信用卡操作程序办理。C、住店客签单。核查钥匙牌或住房卡的房号、姓名、住店有效日期及客人签字后，使用POS机的打开电脑进行核对。D、旅行社团队。核查当于团队就餐通知单、核对该团的旅行社团队名称、人数、餐费标准、收取该团队的“旅行社结算单”，确认被授权人(领队或陪同)的有效签字，并请他在开出的帐单及“结算单”上签字。E、会议团体。核查会议通知单的会议团名、人数、餐费标准。开出帐单，请指定的会议经办人签字。如客人手持总台发放的餐券，须对餐券上的团名。F、折扣处理。(A)持酒店VIP卡的客人，按卡规定给予折扣。在帐凌晨上写上该卡的号码并请客人签字。(B)长住户客人，按酒店规定给予折扣。(C)其他客人临时需打折扣的，须经餐厅经餐厅经理或授权指定人同意写上原因和签字方可。G、因特殊原因需冲减已开启帐单上的金额时，必须由餐厅经理签字同意。使用保管好餐厅有关帐单！、发票。A、使用保管好餐厅的有关帐单必须联号，不能缺联，每班结束，随附营业日报一并交夜审及总收款处或投银。B、发生作废帐单，必须将所有联单一同随帐单交财务部。C、客人如需开发票，收回帐单，盖“附件章”将发票记帐联及帐单一并送财务。D、收款员使用帐单或发票必须连本连号，本班结束交接时，在本班营业日报上注明本班使用的号码。下一班按顺号开列帐单。E、由指定的主管或领班专门负责帐单发票发放管理。收回用完的帐单发票后及时送财务部更换。将新帐单发票发放给收款员。收回、更换及发放的有关人员都要在发放表上签字，以备核查。当班收款员结束时需完成的报表：A、餐厅收款员日报表。B、餐厅(酒吧)营业日报表。C、整理好当班所开出的帐单、编制的报表及收到的钱款，分送财务部及总收银员或投银。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 信用卡款结帐操作程序注意掌握目前酒店受理通用的信用卡种类及其限额。客人付款使用信用卡时必须核实：A、该卡是否可在本酒店通用。B、该卡是否在有效使用期内。核查信用卡公司发来的“黑名单”。如已列入“黑名单”的，剪去右上角给予没收。客人有客人有意见，可请去争卡中心投诉。在信用卡机上压卡，打出签付单。卡号及内容心须清晰。在签付单上填上客人应付金额，请客人核准并签字。核对客人在签付单上的签字同帐单上及信用卡上签字是否一致。国内信用卡尚需客人出示身份证进行核对姓名及相貌。对超过该信用规定限额的，及时通过银行索取付款权号，获准后，方能办付款手续。将已签名的签付单的会员副联、帐单及发票联交给客人。将每份签付单与该客人的帐单归在一起，按号登记记录单，下班前交总收款或投银。专人负责整理客人已签付的信用卡单，并按时送银行或信用卡公司进行结算。节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 3、保管室质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范收货工作操作程序负责酒店内除商品外所有物资（食品、酒水、物料用品及工程材料等）进店时的收讫验查工作。上岗后做好收货前准备工作。检查核准磅称的准确性。收货时严把检验关，杜绝一切不符合卫生标准及使用标准的货物进店。A、认真核准数量。凡能称重量的必须过磅。B、核准入货的品种、规格及型号C、严把质量关，对购入货品要核查是否属于“三无”（既无商标、无生产厂家、无生产日期），核查是否在保质期内。尤其是食品，更要查有无变质现象，瓜果蔬菜是否新鲜等等。核查购入物品是否已列入“月度申购计划表”内，是否属于经批准的订货单内容的。如不符合手续的要查明原因后再收货。对未完成的订单要在上面注明已到货数量金额及到货日期，并加以保存好。及时办理收货手续。A、根据发票编制收货日报。对无发票的要办理无发票收货单并列入收货日报内。B、严格签收手续，做到货票相符、发票与日报相符、发票与日报相符、日报与实物相符。收货后及时通知申购部门前来领货。经验查确认后，领货人在发票或收货日报上签收。对应该入库的货品，及时通知仓库来人验收领取。编制的收货日报一式四份，一份交成本控制部，一份交领取的部门，一份交采购部，另一份自存备查。月末，协助成本、仓库、财务部门做好盘点及核对帐目工作。同采购员、仓库保管员及成本控制员保持密切工作联系，互通情况，及时解决工作中发生的问题。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 仓库保管操作程序负责酒店入库货物的验收、保管及发放工作。货物入库。A、认真验收、查核货物的数量、质量、保存有效期等，符合要求的方能入库。B、开出入库验收单，填清货物的品名、规格、型号及数量等。C、货物装卸轻拿轻放，分类码放整齐，留出消防通道。D、及时登记帐卡，每天结出数量合计数。E、合理利用仓库条件，分门别类保管好各类货品。F、做好清洁卫生工作，保持库房整洁。G、严格按消防有关规定摆放各类货品。H、经常检查各类货品，防止变质损耗。发现霉变情况，及时采取措施处理解决。发货出库A、严格按发货规章制度办事。领货必须凭主管人员签过字的领料单。如有特殊原因，需得到库房主任和有关领导审批同意后方可出库。B、认真核点出库货物。验收无误后，发、领双方在领料单上签字。三联领料单，一联交领用部门，一联仓库留存，一联交成本部记帐。C、发货后及时登记有关帐卡。采用科学合理的方法管理库房。根据各部门使用情况，制定各类货物的最高限量和最低储量。掌握各类货物的库存量，每月按时制定补充库存量的申购计划表，报财务成本控制部。积极配合成本控制部做好每月的盘点工作，做到物卡相符、帐卡相符、帐帐相符。每天下班时要检查库房有无隐患。关闭电源，锁好库门，将库房钥匙交到前台，办完手续后方可离库。节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 4、财务室质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范收入审核操作程序审核酒店当天各经营部门所有营业收入，编制当天的“客帐汇总表。”第二天早晨下班前打出昨天营业收入的日报表。上班后收集各营业收款点交来的营业报表及各类帐单凭据。使用电脑的可通过电脑打出各营业点当日输入电脑的明细费用表。审核总台结帐的营业日报、帐单凭据的数额是否一致；同各班的交款报告是否一致；核对当天应收的由款员交来的帐单日报数是否一致。审核总台做的“结算收入差额表”中每一笔冲帐数是否合理，是否有负责人签字同意，并同电脑中的数额进行核对。审核当天到店客人的房价及房费：1、散客房价。根据前厅部及预订部提供的当日房价资料与住客实际房价进行核对，如发现过高或过低的，要找出当天入住登记单进行核查。2、团队房价。将进店团队的预定通知单同电脑中的实际数进行核对。其内容包括：人数、房间数、房价、陪同房、免费房等。3、免费房。核查酒店审批人的签字及免费理由。4、审核OV房（即有争议的房）是否已是人走房空，通过同前厅部、楼层联系，如果确认已是空房，则对所挂房费及费用进行处理解决。审核当天住店客人餐费：1、分别核对每个餐厅收款员交来的营业日报、帐单发票、餐厅收款员报表的各项数据是否单表相符，是否表表相符。2、核对餐厅帐单序号是否连续。包括今天启用的第一张号码同昨天最后一张是否连号。有断号的要查明原因。如有作废单，须是一式两联，并有当班负责人签字。3、核对现金帐单、签字的应收客帐单元是否与营业日报上的现金交款数及应收客帐款数相同。4、核对司机餐费的发放金额是否已计入宴请客人帐单中，是否符合手续。5、核查酒店中因公招待的餐单是否符合审批手续。审核当天酒店的其他营业收入：1、电话、传真、电传收入。分别核算出应付电话局、电报局的款项及酒店应收的服务费，审核酒店内部使用长电、传真是否符合有关审批手续。2、洗衣费。核算洗衣帐单同电脑中的洗衣费中的金额是否一致。3、审核客人应付的其他费用。如用车费、鲜花费、损坏物品赔偿费等等。这些需通过帐单同营业日报的数额进行核对。将审核中发现的有关问题情况记录到“收入记录本”本。编制“客帐汇总表”。编制酒店营业收入日报表及各经营部门的营业收入日报表达式、根据“客帐汇总表”中的各项收入数分别填入有关收入栏内。2、“营业收入日报表”的横栏中除了反映当天各项收入外，还需反映截止今日的各项营业累计数，并将本日及本日累计数分别与同期的当日及当日累计数进行比较，核算出其增减差额的百分比率。编制昨天营业收入的凭证，借记现金、银行存款及应收帐款等，贷记各项营业收入及其他应付款。将收入凭证交财务部会计登帐。整理经审核的有关帐单、凭据、报表、分别归档保存。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 现金收入操作程序财务部专设总收款员负责收集酒店各营业收款点（总台、餐厅、酒吧、商场、商务中心等）每天的现金收入。每天上午上班后需2人共同开启投银保险箱，取出昨天各营业点收款员投银的“投银袋”。从前台取得昨天的“投银记录单”。核对“投银袋”是否相符，核查是否有哪个收款点未投银，如有则要通过收款负责人查明原因。逐个打开投银袋，取出收款营业日报和现金：清点现金、支票、信用卡的金额同营业日报上的数额是否一致，核计现金收入总额同营业日报上的总额是否一致。严格执行复点制（即一人点，另一人复核）。发现现金收入同营业日报上的数额不一致时，及时找收款负责人去查明原因，并做好记录。编制昨天现金收入的“总收款日报表”，连同现金送款回单一起交收入审计。如不实行“投银袋”清点制度的，收到收款员交来现金营业收入时：1、当面清点现金。2、核对营业日报上的各项现金（人民币、支票、信用卡单）数额同所收取的现金是否一致。如不符，当场要求收款员去查明原因并处理解决。3、请收款员在“每日交款员签收表”上写本人收款点、班次及姓名等。4、编制“总收款日报表”，连同现金送款回单一起送收入审计。报销操作程序支付酒店日常经营中发生有关现金报销的费用。熟悉掌握现金报销的有关制度，严格执行酒店的具体规定。接到需报销的发票单据时，需审核：A是否属于酒店经营应报销范围内的费用；B报销凭单中的内容（单位名称、项目、金额）是否清晰，有无涂改迹象；C是否按规定经部门主管人及财务部经理审核签字；D报销金额是否合理。按报销金额准确付款。下班前核计当天报销的总金额，同库存现金进行核对，轧平现金帐。每天及时登记现金日记帐，月底轧平当月现金收支帐。及时补充库存备用金，取现金需经财务部主管人员审核同意，开出现金支票前往银行领取。严格遵守现金管理制度，不得挪取库存现金私用。严禁白条抵库。负责酒店各项经营收支的银行往来业务。熟悉掌握酒店制定的银行付款的有关规定，并予严格报告。发生银行付款业务时：1、审核付款发票凭证的内容是否清晰，有无途改迹象。2、审核堆款单同付款发票凭单的项目、金额是否一致，是否已经主管负责人、财务部经理及总经理室签字。对不符合手续的，可予拒付，或退回补办有关手续。3、开出支票或委付单进行付款。正确填写叫款单位名称、付款内容、银行帐号、开户银行、使用日期、大小写金额等。4、盖上酒店的单位印鉴，并送财务部主管负责人，经审核后加盖酒店负责人的印鉴。5、将支票交经办人办理付款结算，或将支票、付委单送开户银行汇付。严格执行支票的管理制度：1、领用支票必须要有审批手续，有主管负责人的签字。2、请领用人在支票领用本上登记。写清领用日期、付款内容、金额并签名。3、支票在规定的期限内使用。在规定的限期内办理注销手续。定期去银行办理付委手续，取回收入汇单。及时编制银行存款的收支会计凭证。每天及时登记银行存款日记帐。保管好单位印鉴。及时取得银行对帐单，逐笔核对银行存款日记帐，发现差错及时纠正。月末做好余额调节表。保管好银行存款有关单据、帐本。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 年度申购计划的编制每年年底之前，酒店组织进行编制明年年度的经营需物资供应计划表。由总经理挂帅，财务部经理负责组织编制，各部门经理共同参与。以本年度酒店经营发生的各项物资实际使用量及消费金额为依据，结合下一年度的实际情况进行预测编制。初步编制成表后，经财务部同各有关部门多次商计修改，最后报总经理审定批准。以年度计划为主体，认真编制切实可行的月度申购计划。月度申购计划编制财务部成本控制部主要负责编制每月申购计划表。每月25日前，各业务部门根据下月所需使用的物资，填制部门申购计划表送财务成本控制部。成本控制部根据各部门业务所需实际情况，确定各项物资申购的数量。通过仓库了解各部门所需申购物资的现有库存量，在能够保证供应的前提下，删减暂不需采购的申购数，并制定下月实际应申购物资的品种及数量。将各仓库提供的下月需补充库存的物资，按品名数量列入下月申购计划中。请采购部验核或填制各项物资的单价。成本控制部汇总完成下月酒店实际申购物资计划的编制，上报审批。经财务部经理、副总经理、总经理分别审批同意后转下。如提出修改意见或要求，退回后经成本控制部重新完成再上报审批。成本控制部按最后审定的意见完成酒店下月申购计划表。下达采购部进行统一采购。物资财产核算操作程序物资财产核算主要工作负责酒店内各类物资财产（食品原料、酒水、物料用品、工作材料、固定资产和低值易耗品）的帐务科目设置、记帐核算工作。根据各类物资财产收料单登记分类及明细金额数量帐。分别对各类物资财产帐进行核算，每日结出各帐务科目的借贷方发生额及余额。参与月末、年末的仓库盘点工作。参与月末、年末的物资财产申购计划工作。运用核算后所得的各项数量，参与对成本费用控制的工作。食品、酒水帐务核算根据食品原料仓库收货单，审核原始发票的品种、数量及金额。核对无误后，分食品大类开出明细进货清单交财务出纳付款。根据仓库收发料单，按品种分别登记明细帐和分类帐。向餐饮成本控制员提供各厨房每日的领用情况，便于编制每日餐饮成本核算表。月末编制各类食品酒水的进销存日报。月末参与食品酒水仓库和厨房的盘点工作，并将盘存的数量、金额列出清单交成本控制主管。物料用品帐务核算根据仓库保管员转来的各类物品的收发料单，登记分类明细金额数量帐。根据各类物品的每月发料进行统计、核价、计算，并按品种、部门编制月领用明细表。月末编制各类物品收发存月报表。配合有关部门制定各物品的消耗定额，参与费用定额管理工作。每月同物品仓库保管核对实物帐卡，做到帐帐相符。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 工程材料帐务核算根据各类工程材料的收发料单，登记分类明细金额数量帐。登记工程部个人领用工具的辅助帐。当领用人员发生变动时，及时变动人员姓名、或转移注销其名单、工具名称。根据月发料单进行统计、核价、计算，并按材料品种及部门编制月领用明细表。月末编制工程材料的收发存月报。每月同工程材料管理员核对实物帐，做到帐帐相符。熟悉了解各种工程材料的使用、消耗情况，对非正常的或报损的材料要协助查明原因并写报告上报部门主管。直拔物资的验收程序如属直接入厨二级验收的活鲜食品，仓库管理员每天按餐饮厨房请购数量打好预算，由采购部通知供应商将物品送到使用部门进行二级验收并签收，签收后的单据采购、仓库、供应商各留一联备查。员工餐厅食品的验收程序职工厨房所需的活鲜食品实行直拨，不进仓库存放。管理人员根据员工餐厅每天的“物资请购单”上所列的品种、规格、数量，严格按质量按量进行收货。验收后的货物，即由供应商迅速送到职工厨房由职厨指定人员进行二级验收无误后，由职厨指定人员在“领料单”上签名确认。餐饮成本控制操作程序专人控制成本控制部设专人负责对酒店餐饮的食品酒水成本进行核算、分析与控制。主要环节控制食品原料进价。成本要定期与采购部、餐饮部共同对市场价格进行调查分析。采取有效措施的购入价廉物美的食品原料，控制降低进价成本。制定各个菜肴标准成本，以此确定销售及期望毛利率，为实际生产销售中控制成本创造条件。经常地及时地与各厨房保持密切联系，了解掌握食品生产销售情况，确保预定毛利率的实现。食品核算控制员主要工作每天及时收集各厨房的领料单、调拨单、内部招待单等有关凭据，认真进行审核。对各厨房的食品原料消耗情况，分类进行统计核算。A、库房领用。各厨房从食品仓库领用的冷冻食品、干货食品、粮油等。B、直入厨房。经收货验收后直接进入厨房的鲜活食品、蔬菜等。编制“食品成本日报表”。A、将分类统计核算出的食品成本分别填入餐厅的食品成本栏内。B、将各餐厅的经营销售分别填入各餐厅的销售收入栏内。C、核算出各餐厅的食品成本率与毛利率。D、根据各餐厅“收款员工作报表”中提供的数据，统计核算出各餐厅的人均消费额及上座率。E、综合汇总编制完成“餐饮成本日报表”，并附上情况分析说明。每月结帐期末对库存食品原料进行盘点，做到帐实相符。采取“以存挤销”的方法，每月末到厨房进行盘点。计算出当月原料的实际消耗数，保证成本的真实准确。编制每月食品成本核算表。反映当月食品实际成本额、成本率、毛利率、上座率及人均消费额等情况。根据当月食品成本情况，写出分析报告。将月报表及报告分送财务部、餐饮部及总经理室。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 酒水的成本核算与控制制定各类酒水饮料的标准成本及售价。审核酒吧、咖啡厅的“每日酒水收发存报表”，统计核点各类酒水的成本。核算控制宴会酒水。在宴会结束时，对已领出并已计入销售额的，但客人示用而退回的酒水，不能计和当日的酒水成本中，可按帐外盘盈重新入库登帐。编制每日酒水饮料成本报告。月末编制“酒水饮料成本核算月报表”，并根据经营销售情况写出分析报告。将月报表及分析报告分送财务部、餐饮部及总经理室。客房成本控制操作程序客房成本主要指客房内为客人提供的一次性消耗品。包括文具印刷品、卫生间用品及其他客房用品。对客房成本的控制一般采用“消耗品的定额管理法”。其操作程序如下：制定各项消耗品的定额数量及金额。A、统计住客房经营出租每间天的各项消耗品实际耗用量。B、根据目前客经营状况及控制者的意愿，初步制定在正常情况下客房每间天各项消耗品用量的计划数。C、以此计划数乘以一个百分比（一般在80%-90%左右），核算出定额消耗量。D、根据各项消耗品的单价核算出其金额。编制“客房消耗用品定额控制表”，将各项消耗品的单价、使用量、金额等填入表内。月末结帐时填入当月客房实际耗实用消耗品的数量。制定定额消耗品的节省提奖率和超客的罚款率。两种比率应一致，一般控制在10%以内。经同客房部经理及有关人员商讨取得一致意见后，报财务部经理及总经理室审批。获准同意后，下达客房部以楼层为单位予以实施。客房从财务部大仓库领出消耗品存入部门小库，然后发放到楼层使用。同时根据使用量不断进行补充。每次领用时，大仓库和小仓库都认真做好记录。月末，大、小仓库的仓管员做出客房部及楼层实际领用各项消耗品的明细表。核算控制员根据仓库提供的明细表，对照规定的消耗定额数，核算并编制当月客房部（按楼层分）各项消耗品实际耗用表。表中既有实际耗用量及金额，又有通过同定额进行对比后核算出的增减数量及金额。根据当月消耗品使用的增减金额数，确定其节省额或起罚款，以此按规定的比率进行提奖或罚款。将当月各项消耗品定额控制表及写出的情况说明一并交客层部经理。经审核后上报财务部经理审批。审批后，财务部按当月消耗品使用实绩给予客房部发奖或罚款。核算控制员整理保存每月核算报表及报告等有关资料，为今后制定更合理的定额数据创造条件。了解掌握各项消耗品的进价，一旦价格发生变动，需及时调整各项消耗品的定额数指标。节能降耗工作效率应变处理分工协作onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 四、保安部质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范巡逻操作程序巡逻路线的制定巡逻路线及巡逻工作职责一般由保安部经理制订，巡逻工作由警卫组长安排巡逻力量和人员，并对巡逻人员工作情况进行考核。路线制订原则，一是要切合实际，覆盖面广、范围大，符合酒店对外控制和治安管理要求；二是定点不定线，制定中选确定必须途经的点（要害部位），如配电间、锅炉房、冷气机房、冷冻、木工，电工间、仓库（物料、食品、贵重品仓库）、边门、车库（职工停车、客车库）、职工更衣室、消防通道、屋顶、布件间、商场部、客房区域等。然后确定路线，可分三路。每条线路上下、内外、重点非重点分别搭配，制作线路图。有时按季节治安情况和特殊工作要求，划分出一段时期内需要重点行进保安巡逻加强控制的区域，短时间内反复途经重点巡逻点，巡逻中交叉使用，三是定点定线原则。巡逻力量的组织警卫组长根据巡逻路线、巡逻密度、巡逻内容的确定、巡逻组的配各、巡逻人员的搭配、巡逻人员的编组，分早、中夜三班。夜班每组必须2人以上。日常巡逻路线（1）对酒店外围的巡逻：确保停车场秩序，维护车流安全，维持高峰时沿街交通秩序。（2）对酒店外围进出口通道的巡逻：检查边门通道畅通，大堂进出门周围人员，消防应急门安全装置、门锁。（3）对酒店后区巡逻：查看职工更衣室和浴室，检查更衣箱及时出职工，查看职工停车场、检查车锁、停放情况。（4）对要害部门的巡逻：查看配电间、冷气机房、锅炉房，仓库、冷库、电话机房、布件间运转情况、安全装置、门锁等。（5）对酒店内部公共区域的巡逻：检查商场、总台、收银处、消防通道、财会室、理发室、商务中心、闭路电视室、电梯等，以确保安全。（6）对客房区域的巡逻：检查楼面值班、客房门、通道、进出人员，以确保住店客人的安全。巡逻要求上岗前检查和配带对讲机，夜间巡逻根据需要，还须配带械具。确保器材完好，接受领班工作安排，了解巡逻路线和当天工作要求。根据工作要求，按规定路线和时间进行巡逻，作好巡逻记录和到位点签到记录。发现可疑的人、事、物及不安全因素，要及时用对讲机与监控室报告，并采取措施，严密监视。巡逻时有礼、有节，规范服务，文明执勤。夜间巡逻发现安全防范漏洞，既要及时处理，采取临时性措施，又要作好记录，及时报告，督促有关部门予以整改和落实。下岗前检查器械使用情况，写好工作记录和交接。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 现行违法犯罪行为的处置程序报警：酒店内发生打架斗殴、酗酒闹事、流氓滋事、盗窃、抢劫、卖淫嫖娼、聚众赌博、吸毒、贩毒等现行违法犯罪案件和行为时，保安人员和服务人员应立即通知保安部，专职保安人员应立即到位，根据不同情况先采取相应的措施，防止事态的发展。制止违法活动：专职保安干部对现行违法犯罪行为根据案件性质和案情轻重缓急，及时通知公安部门到场处理，并做好预警处理。协助取证：A对被害人、当事人做好陈述笔录。B找寻目击人、报告人和在场酒店服务人员做好询问笔录。C保安人员做好工作记录和陈述笔录。D保安部做好工作记录和汇总情况记录，交公安部门作证据，办好移交手续。E协助公安部门做好被伤害人员的验伤、治疗。F清点酒店损失数量，列出估价单，交公安部门处量。现场的保护A分析现行安件，确定是否有现场，是否需要加以防护。B划定现场范围，包括主现场和与主现场相关的区域。C对现场设置防护线、隔离栏，并设置醒目标志。D确定保安干部带领若干名安保人员负责现场看护，防止无关人员进入，直至公安人员到场勘查。E作案工具和与案有关的物品等重要物证要注意寻找和保护好，防止遗失或挪离现场遭到破坏，待公安人员到场后及时予以提供。F看护时，安保人员同时注意现场中的水、电、煤设施，对被案犯破坏后可能发生变化的设施危及酒店和客人安全的，要有专业人员及时予以修复或应急处置。人犯移送公安部门到达后，除安排安保人员专人看管当事人、现行违法犯罪分子外，还要协助公安人员进行现场调查，调查结束后由公安人员将人犯押解公安部门。内部违法犯罪案件的查破受理报案酒店保安部门是酒店内部案件受理的主管部门，对发生各类内部案件，及时配合公安部门取证和查破。专职人员或服务人员接报后，应立即通知相关部门服务人员到现场进行保护，不准无关人员进入，同时做好自诉报案或知情人陈述报案笔录，请客人详细叙述案件过程。对失物或失窃，还要记录物品名称和数量，特征等。接报后要查阅保安部拾遗记录，并与前台等有关部门查询，确认无人认领条件下启发帮助客人回忆失物过程，在现场不被破坏的情况下仔细复查行李物品，房内其他部件，需征得客人同意，以认定案件是否成立，并及时向公安部门报告，进行现场勘查和案件调查。配合案件调查对作案现场的调查，安保人员包括当班服务员，在公安人员勘查现场完毕之前不能擅离，保证勘查工作顺利进行。经勘查，公安部门认为有内部作案可能的，保安部门要积极开展内部排队调查，从中发现嫌疑人，重点是要排被酒店辞退、解雇的职工，较长时间在外情况不明的，列了名单配合公安人员开展调查工作。对排出的嫌疑人员，除外调外，还应逐一接触，弄清疑点，本着否定一个排一个原则，认定有根据，否定有说法。做好相关场所进行伏击守候，及时查获继续作恶的内部违法犯罪分子。做好宣传发动工作，积极依靠酒店职工，有目的，有计划的摆疑点，排线索；同时进行法制宣传教育，形成强大的政治攻势，敦促违法犯罪分子坦白自首。案破后的工作案件侦破后，除协助公关人员做好证据整理、归类，人员处理外，对发案部门、部位及规章制度要认真分析，总结经验教训，寻找安全保卫工作中的漏洞和薄弱环节，形成案侦情况和经验教训的专题材料报酒店领导和分管领导，提出整改意见，督促相关部门尽快整改。在调查、侦破案件材料中要选出重点复印和正本归类装订，形成档案保管。onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 监控消防设备操作程序交接班时，首先检查指示灯是否全部亮，按灯检开关，各指示灯均应闪亮。每天自检一次报警控制器是否正常，从键盘上打入“9”、“0”，自检结束后，按一下“消音开关”再按火警复原开关。每次断电后，都要核对一次时间，当遇到2月29日时，则3月1日必须核对一次月、日、数字。火警的现场处置程序接警、报警服务人员或保安人员发现火警苗子时，应立即通知安保人员或安保监控室（消防控制室）安保监控室接报后，应立即查看火灾自动探报器，指定保安人员到现场周围地区查看是否成灾，确认火灾后应按火灾应急预案处置。由安保监控室总经理或夜间值班经理，报清着火地点、部门、燃烧物品、目前状况，发现人姓名和公安消防报警电话号码等，由总经理决定是否报火灾，寻求消防部门帮助灭火。对火势较大并且已蔓延应立即向公安消防部门报警。应急灭火救护措施及时召集力量，布置救人、抢救财物和灭火、供水、防烟排烟等任务。根据火势蔓延趋势，通报着火层、着火层以上各层以及有可能影响到着火层以下相关区域，决定是否组织人员疏散。采取广播、警铃通报进入酒店客人和住宿客人员疏散路线、说明情况，注意稳定客人的情绪。划定安全区，根据酒店建筑情况，事先划疏散人员集中的安全区域。根据火势，确定切断电源，可燃气体源。关闭防火分区的防火门（防烟门）。协助公安消防人员灭火、救灾及酒店各主要部门职责1、保安部组织、指挥义务消防队员和员工灭火、救火、救资。保安队在建筑底层控制消防电梯的使用。设置消防路障，指导酒店外围车辆和无关人员离开，维护好外围秩序，保证公安消防人员到店。划定区域不准无关人员进入火灾现场，看好安全区的人员情况。和抢救物资堆放处的安全。指引公安消防员到火灾现场，指引使用消防器械设备。2、工程部保证消防用水，用电供应。启动通风排烟设备，保持正常送风排烟。将客梯降到底层，严禁非救火人员使用。关闭空调各煤气装置。3、总务部保证伤员救护、运输消防器材的车辆调度。准备足够的湿毛巾、布件。4、客房部做好客人说明，按抚工作。组织检查是否有客人尚未撤离火灾现场。治安灾害事故处置程序救护和保护现场发现事故后，有关人员必须等候在现场，视情做好处理工作。设立现场指挥点，由酒店最高领导和保安部最高领导担任总指挥，并发出指令。处置、救护人员按要求做好现场工作。安保人员发现有破坏嫌疑人（或事）要立即报告，并采取措施堵截违法犯罪嫌疑人员。各部门落实车辆、救护人员、客人按抚等工作。积极救护伤员，认真保护好现场。事故追查治安灾害事故发生，应报告公安部门处理。协助公安部门检查是否为人为破坏。事故追查后，由公安部门认定，根据认定情况，查原因，举一反三，总结经验教训，加强防范。节能onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 2、行李员质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 2、行李员质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem 2、行李员质检项目执行标准总分实得分好（）一般（）差（）卫生质量礼节礼貌仪容仪表工程设备流程规范节能降耗工作效率应变处理分工协作其它总得分：质检说明：质检员：年月日onwinterconstructiontechniqueandsafetytrainingofpersonnel,theuseofadmixturesforconstructionworkers,concretetemperaturerecord,samplelienandconservationregulations,strengthenthemanagementofheatingequipment.3)trackingweatherforecasts,arrangeproductionaccordingtoweatherconditions,adjustingjobschedules.8.6....8.7.5constructionelectricalproductsused,mustconformtothenationalstandards,linesmustcomplywiththeinstallationanduseofelectricalequipmentJGJ46-2005electriccoderequirements.8.7.6withobvioushotrailforwoodworkingoperationshed,installationoffirefightingequipment,andstickwiththedrywithclear,whodidwhoclear,dryday.8.7.7warehousebesetindependently,WarehouseClerksOfficeandwarehousespace.Prohibitionofcommonitemswithinthesamelibrarymixedwithinflammableorexplosivegoods.8.7.8outsidethelibrarywithadequatefire-fightingequipment,fire-fightingwaterfreezingmeasuresshouldbetaken.8.7.9strictlyimplementingtheprovisionsofthefiresafetymanagementoftheGroupandcarryoutregularfiresafetyeducation,improvestaffawarenessoffiresafety.8.8ambulancecontrolmeasurestopreventtheexpansionofconstructionprojectsecurityaccidentafteraccident,reducingcasualtiesandpropertylosses,accordingtotheworksafetyofconstructionprojectsManagementOrdinanceandcompanyoccupationalhealthandsafetymanagementsystem'